COLLECTION AND USE OF PERSONAL INFORMATION
You can visit our stores and use our website without sharing any personal information at all.
However, we may have to collect some personal information whenever you do any of the following:
- Order, purchase, return, or exchange products
- Order photo prints and products
- Subscribe to our newsletter
- Participate in any of our contests or promotions
- Take a survey
- Contact our customer service
When you shop at Gosselin, you are not required to provide any personal information except your phone number, if you pay in cash, only so that we can access your profile or create a new one for you in our system. If you use a debit or credit card to make a purchase, we collect information related to your debit or credit card as well as your signature so that we can process and manage the payment. If you make a purchase through our website, we may also collect your billing and shipping information, your phone number, and your email address so we can deliver the items you ordered.
When you order photo prints or photo gifts, whether at the counter or through the kiosks in our stores, or from our online store, we will ask you to provide your full name, phone number, and email address to complete your order. If you want your purchase to be shipped, we will ask for a delivery address. To streamline your transactions and avoid making you give the same information every time you make an order, we will ask you to create an account on our kiosks or on our online store, in the same way you create an account to place a product order.
The images you upload, bring to, or share with Gosselin for us to work on are very important to you and we are aware of this. Gosselin is committed to taking any and all measures necessary to protect your privacy and respect current legislation. Gosselin will refuse to make copies of any copyrighted work. Gosselin may also report to the authorities any image that may show sexual abuse on children.
When you return or exchange products you have bought at our stores, we may ask for your name, address, and phone number. We collect this informations to manage our loss prevention program and to help prevent fraud. As for product returns that require a refund on a credit or debit card, we will ask to provide the information related to the card that is required to process and manage the refund operation.
When you subscribe to our mailing list to receive our newsletters and other promotional messages by mail or email, we may collect personal information such as your name, email address and/or physical address (based on the delivery method) as well as information about your interests to offer you the service you requested. We will contact you only if you allow us to do so. You are free to opt-out at any time of our promotional messages at any time by clicking the Unsubscribe link in our newsletters or by following the procedure explained below at DEACTIVATE YOUR ACCOUNT / UNSUBSCRIBE FROM THE NEWSLETTER.
When you create an account on our online store, you can enjoy new features such as your order history, saving your project on the dakis platform. When you sign up, we ask you to provide an email address for identification purposes.
When you take part in a contest, participate in our promotions, or take a survey, we may collect information such as your name, address, phone number, and email address. We use this information to manage your participation in the contest or promotions or, in the case of surveys, to better understand our clients and improve our services, products, promotions, and events. When you take part in a contest, promotion or survey, we may ask for your authorization to receive future commercial communications from Gosselin.
When you contact our Customer Service or send us a comment or a question by email or live chat, we may collect personal information such as your full name, phone number or email address in order to reply.
DISCLOSURE OF PERSONAL INFORMATION
Unless stated otherwise, we do not share, rent, sell or give rights to access your personal information to any third party without having received your explicit authorization.
We may have to share your personal information with third parties who provide us with specific services, such as payment processing, website hosting, email transmission, or other forms of communication on behalf of Gosselin, to organize contests and promotions, or to analyze the efficiency of our advertising strategy. Your personal information may be kept on file and processed by service providers whom we do business.
These service providers are held by non-disclosure agreements and legal restrictions governing their use of the personal information we share with them, and they are not authorized to use or share personal information for any other purpose than the services provided to us or according to what is otherwise required by current legislation.
Gosselin and our service providers may sometimes be forced to disclose personal information in the event of a valid statutory search warrant or investigation or injunction, or to comply with the requests of investigators in case of a breach of contract or violation of a law, or otherwise to abide by an applicable law.
We may also disclose personal information we have collected about you in the event of a merger, sale, or during a bankruptcy or insolvency in which Gosselin is entirely or partly involved, or in the event of a restructuring or shares acquisition or other change in the governance of the company, as this information may be considered as assets.
INFORMATION COLLECTED ON THE WEBSITE
When you visit our online store, we collect the IP address of every visitor as well as information such as the browser and OS in use, the time you spend on our website, your habits on our website, and the website from where you came to access our own. We collect this information to help us understand and improve your online experience on GosselinPhoto.ca.
COOKIES AND INVISIBLE PIXELS
Our online store might also be using web beacons, also known as tracer tags or invisible pixels. This technology allows us to know what pages of our online store you have been browsing. The tags are then used to help optimize and customize our online store according to your and other visitors' preferences.
DEACTIVATE YOUR ACCOUNT / UNSUBSCRIBE FROM THE NEWSLETTER
If you wish to deactivate your account on our website, please make your request to [email protected].
If you want to stop receiving our newsletter or promotional emails, simply follow the steps below. Please note that every time we send an email, we also include a convenient way to unsubscribe with a simple click from our mailing list, so you won't be receiving emails anymore.
If you have an account on our online store, you can unsubscribe from our mailing list by following these steps:
- Click on My Account
- Log in using your email address and password
- In the menu on the left, click on Newsletter Subscription
- Un-check Subscribe
PROTECTION OF PERSONAL INFORMATION
We are aware that our clients trust us for the protection of their personal information and we act accordingly. We are commited to protect the personal information we have collected and manage. This information is only accessible by our employees and service providers when they need it as described in the present policy. We have taken administrative, technical, and physical measures to ensure the protection of the information we have collected against unauthorized access, use, modification, and disclosure.
In order to ensure the highest level of security, online access to personal information may be protected by the password of your choosing. We strongly recommend you do not share your password with anyone. Gosselin does not have access to your password and will never ask for your password in an unsolicited communication. If you forget your password, it can be reset only by you when you follow the steps mentioned in Forgot your password?
Notwithstanding what has been previously mentioned, you must understand that, unfortunately, no data transmission over the internet can be completely safe and secure. Consequently, Gosselin offers no warranty that your personal information can't or won't be lost, abused, or modified, and assumes no responsibility regarding the personal information you provide us or any abuse of this personal information by you or third parties.
Gosselin will never contact you to obtain information about your credit card or your bank account. This sort of information is sent to Gosselin only when you complete an order, contact Gosselin directly, or modify your online account. If you receive a suspicious email asking to click a link to update the information on your account, do not click the link. Proceed directly to GosselinPhoto.ca and click on My Account. If a stranger contacts you, sends you an unsolicited email, or otherwise asks you to confirm or disclose your password or your personal or banking information, ignore his/her request and report us the incident immediately.
For security reasons and to prevent fraud, purchases made by credit card through this website will be accepted by Gosselin only if the billing name and address match the name and address of the credit card account used to pay. If the information does not match, your order will be declined even if the payment was aproved by your bank. In such case, before we deliver the items you ordered, additional verifications will be made, requiring three to five business days to complete.
TO CONTACT US
1545 Boulevard de l'Avenir, Bureau #306
1545 Boulevard de l'Avenir, Bureau #306